Things to know before scheduling your massage session
At Body Performance Massage Therapy, we understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:
A 24-hour advance notice is required when canceling an individual appointment.
After the first missed appointment, if you are unable to give us the minimum 24-hours advance notice, and we are unable to fill your time slot, you will be charged the 50% of what would have been your treatment fee. At our discretion this charge will be either automatically deducted from the outstanding balance of an existing “value plan” or gift certificate; otherwise, it must be paid in full prior to your next treatment.
If we are able to fill “your” time slot with somebody else, you will not be charged for that missed appointment.